Return Policy / Terms and Conditions
ISI Neck Strap
Full refund, less shipping charges, if the strap is in any way not to the customers satisfaction and is returned in original condition.
All ISI pickups are unconditionally guaranteed against any defect in workmanship or materials. Pickups that have been fit to an instrument can be returned within 1-week, minus a 10% restocking fee.
All ISI instruments have a one week approval time post-arrival. After that the customer can:
- keep it or,
- have a new one made and play that one until the completion of the new instrument or,
- return the instrument for a refund minus shipping charges
If your product arrives damaged, you will be fully refunded for the amount of your product or the product will be replaced – customer’s choice. In the event a customer wants a replacement instrument, please allow up to ten months for a new instrument to be built.
Any instrument damaged by a customer is the customer’s loss. I am certainly happy to perform any repairs to damaged instruments.